Contact your technician
Call The Tech Techy and explain what is happening with your computer.
SECURE REMOTE HELP
Computer help, wherever you are.
Get direct help with Windows, software, printers, accounts and common PC problems. You see who is requesting access, approve the connection and can end the session at any time.
Call to Start a Session ↗Open The Tech Techy Remote
Use the official support app and share the temporary support code shown on your screen.
Approve the request
Review the technician identity and permissions, then choose Allow or Decline.
End access anytime
A visible session indicator and End Session control keep you in charge throughout.
One-time session codes
The displayed code identifies a waiting session; it does not grant control by itself.
No hidden screen recording
Sessions are not recorded by default. Connection and consent events may be logged for security.
Customer approvalRequired before access
Visible sessionKnow when support is active
Direct technicianSpeak with The Tech Techy
Windows supportSoftware and common PC issues
REMOTE SUPPORT QUESTIONS
Safe help without the drive.
Can you connect without my permission?
No. You must approve the technician request before remote viewing or control begins, and you can end the session at any time.
What problems can be fixed remotely?
Many Windows, software, account, email, printer, driver and configuration problems can be diagnosed or fixed remotely. Hardware failures may require drop-off or onsite service.
Should I accept a connection from an unexpected caller?
No. Only begin a session after you contact The Tech Techy through the phone number shown on this website. Never share banking passwords or verification codes.
Is the support app available now?
The Tech Techy Remote is being prepared. Call us first and we will confirm the currently available support method.
START REMOTE SUPPORT
Tell us what is not working.
Call first so we can confirm whether the issue can be handled remotely.
Call Us to Start Remote Support ↗SERVICE AREA
Canada and international customers
Remote support by appointment
Customer approval required
You can end access anytime
Know the price before you approve.
| Service | Details | Price (CAD) |
|---|---|---|
| Virus and malware removal | Price varies with severity | From $100 + GST |
GST is extra on diagnostics, onsite service, virus removal and SSD installation. SSD drive cost is additional. We confirm applicable taxes, parts, scope and the total quote before work begins. Other repairs and installations are quoted after assessment.
Request service → See all common service pricesLocal service. Clear arrangements.
We serve customers throughout Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Beaumont, Fort Saskatchewan, Morinville. Drop-off repairs are by appointment at our Edmonton home-based service location. Contact us before visiting for confirmation and drop-off instructions.
Onsite visits are available across these areas for suitable work; some repairs require workshop equipment. We confirm the service method, location, availability and quote before your appointment.
For suitable software issues, remote computer support is available across Canada and internationally. Every connection requires your permission.
Arrange your service →Guaranteed 30-Day Labour Warranty
If the same issue caused by covered repair or installation work recurs within 30 days of completion, re-inspection and re-servicing have zero labour fees and zero diagnostic re-fee for that covered recurrence under our repair terms. Replacement hardware and components retain their full applicable manufacturer warranties; coverage and duration depend on the component and manufacturer.
Exactly 30 days on applicable completed repair and installation labour. New or unrelated faults, new damage and parts outside their applicable warranty are governed by the repair terms. Diagnostic-only work is not a completed repair.
Read the full repair termsWhen remote computer help is suitable
Remote support can suit software setup, printer configuration and selected Windows problems when the device starts and has a usable internet connection. A machine that will not power on, a damaged display or failing storage usually needs a physical assessment.
Describe the fault before opening a support session. Access is authorized for the agreed work, and you can end the session. Keep passwords, payment details and recovery keys out of your enquiry; any necessary sign-in is handled with you during the authorized session.
Questions about this service
Can remote support fix a computer that will not start?
Usually a usable operating system and internet connection are required. Tell us what appears when you power it on so an onsite or drop-off assessment can be considered.