Privacy Policy
Effective September 21, 2026. This policy explains how The Tech Techy handles information provided through this website and during repair or support services.
Information we collect
We may collect your name, email address, phone number, device details, problem descriptions, appointment preferences, account information and communications you send to us. During a repair, we may also record device identification, service notes and authorization details.
How we use it
- Respond to questions and arrange service.
- Create and secure customer accounts.
- Diagnose, quote, perform and document authorized work.
- Provide repair updates, receipts, support history and discount eligibility.
- Protect customers, accounts and our services from misuse.
- Meet applicable business, tax, safety and legal requirements.
Device data and access
Customers should back up important information when possible and remove highly sensitive information that is not needed for service. We access device contents only when reasonably required for an authorized diagnostic, repair, recovery or support task. Remote access requires customer approval for every connection.
Service providers
We use service providers to operate features such as account authentication, database storage, website hosting and live chat. They process information only to provide those functions under their own security and privacy terms. We do not sell customer personal information.
Retention and protection
We keep information only as reasonably needed for service history, warranty, security, accounting and legal obligations. We use access controls and other safeguards, but no internet or storage system can be guaranteed completely secure.
Your choices
You may ask to review or correct your customer information, close your online account, or request deletion when we are not required to keep the information. Contact us by phone or through the website chat to make a privacy request.
Cookies and measurement
The website may use essential browser storage for account sessions, offer-display preferences and security. Optional audience measurement will not be activated until an appropriate analytics service and privacy configuration are connected.
Changes
We may update this policy when services or legal requirements change. The effective date above will be updated when material changes are published.
This plain-language policy describes current website practices. It is not a substitute for advice from a qualified privacy professional.
Guaranteed 30-Day Labour Warranty
If the same issue caused by covered repair or installation work recurs within 30 days of completion, re-inspection and re-servicing have zero labour fees and zero diagnostic re-fee for that covered recurrence under our repair terms. Replacement hardware and components retain their full applicable manufacturer warranties; coverage and duration depend on the component and manufacturer.
Exactly 30 days on applicable completed repair and installation labour. New or unrelated faults, new damage and parts outside their applicable warranty are governed by the repair terms. Diagnostic-only work is not a completed repair.
Read the full repair terms