Pop-ups and browser redirects
Help with persistent pop-ups, unwanted extensions and unexpected browser or search changes.
WINDOWS CLEANUP & SUPPORT
Virus & malware removal in Edmonton.
Suspicious pop-ups, unexpected browser redirects or a computer that suddenly runs slowly? The Tech Techy helps homes and businesses investigate suspected infections and remove unwanted software. We explain the findings and confirm the scope and price before starting work.
Book malware assessment →SYMPTOMS WE ASSESS
Find out what is affecting your computer.
Slow performance can have several causes. We assess the symptoms before recommending a cleanup or other repair.
Unwanted software
Assessment of suspicious programs and startup behaviour.
Infection-related slowdowns
Investigation of poor performance that may be related to unwanted software.
Windows security warnings
Review of security warnings and software problems, with clear advice on the next steps.
Before your malware-removal appointment
How much does virus removal cost?
Virus and malware removal starts at $100 plus GST. The final quote depends on the severity and scope, and is confirmed before cleanup begins.
Can you help remotely?
Suitable software issues can be assessed remotely with your permission. We confirm the support method and appointment time first; some issues need hands-on service.
Will my computer need to be wiped?
We discuss cleanup options and your files before any approved work. Reinstallation is not assumed to be necessary.
Know the price before you approve.
| Service | Details | Price (CAD) |
|---|---|---|
| Virus and malware removal | Price varies with severity | From $100 + GST |
GST is extra on diagnostics, onsite service, virus removal and SSD installation. SSD drive cost is additional. We confirm applicable taxes, parts, scope and the total quote before work begins. Other repairs and installations are quoted after assessment.
Request service → See all common service pricesDiagnostics first. Your approval before repair.
Diagnose
We investigate the cause before recommending repairs, so the quote reflects what your device needs.
Approve
We explain the problem and options in plain language, confirm the price and get your approval before repair work starts.
Repair
We carry out the agreed work and discuss any change in scope or parts before proceeding.
Test
We check system operation after the work and explain practical next steps.
Same-day repairs when possible: many drop-off repairs can be completed the same or next day, depending on the issue and parts availability. We confirm expected turnaround after assessment.
Completed repair labour includes a 30-day labour warranty. See our repair terms for details.
Local service. Clear arrangements.
We serve customers throughout Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc, Beaumont, Fort Saskatchewan, Morinville. Drop-off repairs are by appointment at our Edmonton home-based service location. Contact us before visiting for confirmation and drop-off instructions.
Onsite visits are available across these areas for suitable work; some repairs require workshop equipment. We confirm the service method, location, availability and quote before your appointment.
For suitable software issues, remote computer support is available across Canada and internationally. Every connection requires your permission.
Arrange your service →Guaranteed 30-Day Labour Warranty
If the same issue caused by covered repair or installation work recurs within 30 days of completion, re-inspection and re-servicing have zero labour fees and zero diagnostic re-fee for that covered recurrence under our repair terms. Replacement hardware and components retain their full applicable manufacturer warranties; coverage and duration depend on the component and manufacturer.
Exactly 30 days on applicable completed repair and installation labour. New or unrelated faults, new damage and parts outside their applicable warranty are governed by the repair terms. Diagnostic-only work is not a completed repair.
Read the full repair termsComputer cleanup and account security are separate tasks
Describe unexpected pop-ups, browser redirects, alerts and recent downloads. If an account may be compromised, provider account recovery and a check of sign-in activity may be needed in addition to cleaning the computer. Device cleanup alone cannot establish that every account is secure.
Tell us about business software and important files before any removal or reset. The assessment identifies the cleanup and recovery options. Keep a record of relevant alerts without sending passwords or authentication codes in the enquiry.
Questions about this service
Will malware removal make every account secure?
No. Compromised accounts need their own provider recovery and security checks. Computer cleanup and account access are assessed as separate parts of the work.