THE TECH TECHY · EDMONTON & AREA

Returns & Refunds

All device sales are final. Because every device is pre-owned and sold individually, we do not accept returns or offer refunds for change of mind.

When you can get a repair, replacement or refund

Fault present at purchase: covered by our 1-month warranty. If we confirm the fault, we repair the device, replace it with an equivalent device or refund the purchase price.
Wrong item or not as described: if the device you receive is not the one you ordered or does not match its listing, contact us within 7 days of pickup or delivery and we will make it right.
Damaged in shipping: keep the packaging, take photos and contact us within 48 hours of delivery.
Order we cannot fulfil: if an item sells out or cannot be delivered before your order is completed, you receive a full refund.

How refunds are paid

Approved refunds are returned to the original payment method. Your bank may take several business days to show the refund. Shipping charges are refunded when the return is due to our error.

Contact

Call or text Call or email support@thetechtechy.com with your order number.

Nothing in this policy limits any rights you have under applicable consumer protection law.

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Guaranteed 30-Day Labour Warranty

If the same issue caused by covered repair or installation work recurs within 30 days of completion, re-inspection and re-servicing have zero labour fees and zero diagnostic re-fee for that covered recurrence under our repair terms. Replacement hardware and components retain their full applicable manufacturer warranties; coverage and duration depend on the component and manufacturer.

Exactly 30 days on applicable completed repair and installation labour. New or unrelated faults, new damage and parts outside their applicable warranty are governed by the repair terms. Diagnostic-only work is not a completed repair.

Read the full repair terms